शैडोइंग अभ्यास: Telstra senate inquiry bombshell | 9 News Australia - YouTube के साथ अंग्रेजी बोलना सीखें
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Well, an outdated server has been named as the catalyst to Telstra's mobile network outage last week.
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Well, an outdated server has been named as the catalyst to Telstra's mobile network outage last week.
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For more, we are joined by CEO of the Australian Communications Consumer Action Network, Carol Bennett.
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Carol, thank you so much for your time this morning.
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A $30 ,000 software update could have prevented all of this.
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What does this say about Telstra's controls and their processes?
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despite the manufacturer recommending that over a period from 2022.
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The second decision was to
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reconfigure that piece of equipment but not document it and the third was not to upgrade that piece of equipment.
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So quite an issue of process and of culture clearly for Telstra.
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For me I'm unsure where the accountability is like who is to to blame for making that decision?
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Well that's a good question.
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There are a number of reviews underway.
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Telstra has its own review.
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by the regulator to look into this
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but either way you know it does point to some really big process and culture issues within Telstra.
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Absolutely 8 .8 million customers were impacted Carol do you think they'll receive any compensation?
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Well compensation did come up yesterday
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and Telstra have offered anyone affected by this outage some kind of assessment process so you can apply and Telstra claims.
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We know that 8 ,000 people have already applied and there are service credits being provided, 100 ,000 to date, but no reimbursement of payment.
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I know that you have been listening in on every single word
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that the Telstra CEO has spoken about this over the last week or so.
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Was there any reassurance from Telstra that this won't happen again?
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Well Telstra have apologised and the CEO Vicki Brady has returned from her holiday and been very proactive in letting the
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that Telstra is doing everything it can to avoid this happening again.
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We certainly want the assurance, but what we want more than the assurance is a change to the system.
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Telco is an essential service.
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We all rely on it for everything we do every day.
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We need to see an uplift in reliability standards, in things like domestic mobile roaming.
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and not just relying on companies who are acting in shareholder interests and not the public interest.
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I feel like...
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As Australians we had such an enormous sense of deja vu with this
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because we already had the catastrophic Optus outage last year.
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When you talk about needing reliability standards, what do you want to see in place?
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What do we need to see in place to make sure that this doesn't happen again?
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standards that are enforceable.
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You know the question is would this outage have occurred in the first place?
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We need those assurances.
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We need domestic mobile roaming.
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Australians, if their phone is is not connecting to their providers network can connect to another network.
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This happens in other countries.
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It's time for us to get serious about this.
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It's astounding to me that there aren't reliability standards in place.
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Carol, thanks so much for your time this morning.
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Thanks, Ali.
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